How Backup Internet Works

Backup Internet Solutions keeps your restaurant connected by automatically switching to a cellular connection the moment your primary ISP goes down. There’s no equipment to configure, no buttons to press, and no delay. Your POS stays online, your payments process, and your staff keeps moving even during an outage.

This page walks you through exactly how everything works—simple, reliable, and built for busy restaurants.

Step 1 — Plug in the Backup Router

Your router arrives preconfigured. Power it on, connect it to your network or POS device, and it’s ready to go.

Step 2 — It Stands By Silently

The router monitors your primary ISP connection in real time. As long as your internet is working, it does nothing—it simply waits.

Step 3 — Instant Cellular Failover

If your ISP drops (even for a few seconds), the router switches your POS or network over to a secure cellular connection automatically. No staff involvement required.

Step 4 — Automatic Recovery

When your ISP returns, the system switches back to normal operations just as smoothly. Your team won’t even notice the transition.

Choose the Setup That Fits Your Restaurant

Every restaurant’s network looks a little different. We support two installation modes so you can choose the one that fits your setup.

Option 1 — Direct to POS Network

Ideal for restaurants that want to protect a single system—most commonly Toast.

Benefits:

• Protects POS, KDS, and payment terminals
• Simple, small footprint
• Perfect for food trucks and mobile kitchens

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Option 2 — Behind Your Existing Router

Ideal for restaurants wanting whole-network coverage.

Benefits:

• Protects WiFi, printers, tablets, BOH systems
• Backups Up Your VOIP, Cameras, IoT, and if you require, guest networks.
• Works with existing firewalls and switches
• Supports multi-location network designs

Both modes use the same router—you simply choose how to connect it.

What “Instant Failover” Really Means

When your ISP fails, your restaurant doesn’t have a few minutes to wait. Orders keep coming in. Guests still need to pay. Your team is still moving.

That’s why our system responds immediately—within seconds of detecting an outage.

• No downtime
• No staff intervention
• No failed transactions
• No waiting for reconnects
• No reboots or resets needed

Your POS keeps operating smoothly as if nothing happened.

Switch Back Without Interruptions

When the ISP comes back online, your system automatically transitions off the cellular connection. There’s no dip in performance and no reconnection delay. Your team stays focused on service—not on troubleshooting.

For Multi-Location Restaurants: Connect All Your Stores Securely

If you operate multiple locations, you can enable a secure VPN that links all your restaurants together. This allows shared systems, centralized reporting, and a private network experience.

Useful For:

• Multi-site Toast operators
• Shared menus and cloud systems
• Corporate oversight
• Centralized IT management

This feature is optional and can be added anytime.

Designed for the Realities of Restaurant Operations

• Works with Toast, Square, Clover, and all major POS systems
• Protects online ordering and delivery integrations
• Prevents lost orders and failed payments
• Keeps KDS, handhelds, and printers online
• Helps avoid negative customer experiences
• Simple enough for anyone to install

We built this service to be dependable, fast, and easy. No technical expertise required. Just a reliable safeguard for your restaurant—ready the moment you need it.